James Avery Artisan Jewelry

The lack of customer service in this store is disgusting , if “James Avery Artisan “ wasn’t posted on the build this place would be out of business. When I say this place has the poorest quality of service in a staff/Leadership I mean it !!! You will experience rude , abysmal, ignorant , childish attitudes, etc …..in this establishment. Upon my visit at this location I had a simple return that I provided a receipt for (purchase date 12/7/23 ), the item ( new unused (To The Moon Back Pendant) , the original bag/pouch , and box . The initial associate that was assisting me requested the help of Lead LeeAnn to authorize my return. Lead LeeAnn initially stated that she would not refund or exchange my item due to the state of my item being “damaged”. I informed Leeann that the item never left the box we had just purchased it on the 7th and decided to get something different . She insisted it was and even had the audacity to try and hand me a jewelers loop to inspect the item to see so called “dings/scratches” and gave me lesson on benchwork (which is above her pay grade and skill set). I then requested to speak to the Store Manager due to her nasty rude attitude , LeeAnn and associate both disappeared for about 5-6 minutes only to not return with the store manager , LeeAnn then stated that “ I would ALLOW you to return the item”. The transaction then proceeds on with Lead LeeAnn standing over my initial associate that was assisting me . LeeAnn then interjected herself into the transaction to verbally verified that I did still had the form of payment which I stated it was fine for the funds to go back to the original card . She proceeds to request to look my card to verify that it was mines . Which concluded my services there , LeeAnn tried to intimidate , humiliated and belittled me in front of the staff , and other customers. I then took pictures to provide customer service/ store review and she reached for my phone and threatened to call the police on me . If that wasn’t the worst part she then stole my receipt and ran to the back of the store leavening me with the original associate bewildered. I once again requested to speak to a manager to receive my receipt and communication LeeAnn rudeness. After few minutes goes by LeeAnn resurfaced with my receipt in hand only to telling the manager that she wasn’t indeed not going to relinquish receipt. After a while the manager retrieve my receipt and returns it to me. The whole ordeal made me feel as if I wasn’t a valued customer/ guest which is super disheartening. I’ve been collecting James Avery for years I’ve never been treated or spoken too so rudely. Below to the left is my pendant I was returning and to the right a pendant from their stock she used to give me lesson on.

I walked in and nobody helped me or even acknowledged me . They looked at me and kept talking amongst each other . As i was walking out another customer walked in and they spoke to her and asked if she needed help . This is the first time this has happened at James Avery since i am very much so a valued customer. I guess it’s just a Baytown thing .

I had a curbside order, when I arrived I called and let them know I was there they just say okay give me a moment and someone will get back with you. Then put me on hold, 30-40 minutes later no one picks up, I call again and tell them I’m in curbside and they put me on hold, 20 minutes later nothing, I had to get off myself and go inside to pick up, and to top it off the sales associates have ugly attitudes, they’re all like young stuck up girls, huge lack of customer service in this James Avery, don’t recommend!

I am not one to write reviews but I really feel like this one is needed. This Baytown James Avery is terrible 😞 I have given this store multiple chances before, a few years back since it was the one closest to me. Whenever we would go I would never, another incident involved where my husband was trying to get me an anniversary gift and they said they couldn't take him in even though there was 15 minutes left and he already knew what he wanted i was with him. I stopped going because the customer service was horrible. Well, fast forward to now, I tried to give it another shot and no, nothing. I am still receiving the same horrible customer service that I always have received and the manager named Perla is very rude I took in a brand new ring that has not been worn, and she claims it can't be exchanged. Every time I go to change something I take it with the receipt and it's always been new or I take it with a gift recipit. Any how I always go with some sort of proof of purchase. Even with the receipt and the receipt having the date of not even 10 days form todays date she did not have a reason and just simply didn't want to all she said was it was dirty but even the employee agreed it was not and even the other employee around her. Every employee I've gone with with the exception of Dacia was very rude, gives rude stares and just make me feel unwelcome and unwanted to shop there. I never come off as rude I have even tried going through the whole time smile or just being nice even though they don't deserve it and still nothing has changed. It is unacceptable. I much rather drive and continue to go back and drive 30 minutes into the next Avery where they're always so genuine, generous, helpfulness, explain, patient,and kind no matter what you need or look like and that is the West Lake Market Place James Avery in Houston/ Summerwood area.